Hyatt Violates Hyatt Gold Passport Terms and Conditions With Flash Sale

September 16th, 2015

This post is not related to Tokyo Hyatt hotels (yet…), but since I’m not exactly burying you under an avalanche of content these days…

The Hyatt Gold Passport Terms and Conditions is a meaty beast of a document, coming in at just under 13,000 words in total. With that in mind, perhaps it’s understandable that even Hyatt itself has trouble keeping straight with what’s in it.

On the heels of their successful Southeast Asia Summer Flash Sale, Hyatt has decided to offer another one for the rest of the year. But this time around, Hyatt decided to get a little bit cheeky, and hid one tiny new sentence in the tiny fine print of the offer Terms and Conditions. Even I didn’t find it on my first run through; it took an observant Flyertalk Poster to alert me to this gem:


Offer not applicable to Diamond Suite upgrade.

To me, the Diamond Suite Upgrades are the crown jewel of Hyatt Gold Passport Diamond status: the opportunity to upgrade up to four paid reservations a year to a suite. At the eligible Tokyo Hyatt hotels (sadly, Andaz Tokyo is exempt from this benefit, but I did manage to sneak into their suite once anyway…), and especially the Grand Hyatt Tokyo and Park Hyatt Tokyo, this Diamond benefit alone has the potential to be worth tens of thousands of dollars a year! And the best part is that, unlike the ability to upgrade to a suite for 6000 points a night that requires booking at the Hyatt Daily Rate, the Diamond Suite Upgrade is good with any paid rate!

Since the people that put this promotion together obviously cannot be bothered to read and comprehend the 13,000 word behemoth, I have outlined the relevant passage of the Terms and Conditions that spell this out (in image form, lest the original text end up “changed” in the near future…)

Taken from my smart phone so I could make my case on Twitter while riding the train

Taken from my smart phone so I could make my case on Twitter while riding the train


Had to dig into another section to find where "Eligible Rate" was defined. Way to be user friendly, Hyatt!

Had to dig into another section to find where “Eligible Rate” was defined.
Way to be user friendly, Hyatt!

I’ve brought this to the attention of Senior Vice President of Hyatt Gold Passport, Jeff Zidell, who has replied to say that they are looking into the matter. I think that it’s very clear that Hyatt will have to make a choice: change the Flash Sale to allow Diamond Suite Upgrades, or change the Terms and Conditions to inform Diamonds that they will have to read the fine print of each and every rate to determine if this benefit will apply. I certainly hope that they will choose the former…

Regardless, I’ll send another update when we get a final verdict!

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OT: The Conrad Tokyo Royal Hamarikyu Suite

June 23rd, 2015

Recently I cheated on Hyatt with a one-night-stand at the Conrad Tokyo. In my defense, they made it worth our while by giving us the Royal Hamarikyu Suite, some pictures of which I share here for posterity.

The main entrance leads to a very large living room. The giant TV and BOSE sound system served our Playstation 4 party well. The painting on the wall reminds me of that which we saw in the Andaz Suite.

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The other entrance leads to a small kitchen, complete with everything you need to cook your own meals, from an oven to oven mitts, as well as all the silverware you will need, as someone will come to wash them all for you every day.

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The spare bedroom has two twin beds and its own bathroom. The bathtub looks pleasant enough, though we never used it, for reasons that will become clear momentarily. We did, of course, take the extra bath duck home.

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The master bedroom featured a single, larger bed, and this very comfy chair.

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But what really stood out was the master bedroom bathroom.

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For starters, there is the fanciest shower I have ever seen…even fancier than those in the Club on the Park at the Park Hyatt Tokyo. Two rain shower heads, one move showerhead, and eight mist sauna jets! It’s like having your very own miniature water park!

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But that’s only the setup for the main event: the bathtub in the center of the room.

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An observant person might look at this and say “There’s no water spout! How do fill it with water?”

THIS IS HOW YOU FILL IT!

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Yes, the water falls from the ceiling into the middle of the tub! Which is good, because you’ll need to keep it running while you’re bathing to the magnificent views of Hamarikyu Gardens and Tokyo Bay, because an even more observant person would see that the bathtub is only the inner chamber, which you must overflow to fill the outer chamber so that the jacuzzi will activate.

Apparently, super rich people amuse themselves by making Rube Goldberg machines for bath time.

Anyway, well done Conrad. For one night, you made me forget about Hyatt. Of course, if there’s anybody from the Park Hyatt, Grand Hyatt, Hyatt Regency, or Andaz reading this, I’ll gladly give you and your swankiest suite equal time on this blog if you’ll hook us up next time we swing by!

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Dinner at Caffe for under $20 (before 5pm)

December 18th, 2014

Dinner at Caffe, the casual restaurant in the lobby of the Hyatt Regency Tokyo, can run upwards of 6000 yen.  But if you get there during tea time, which runs from 2:30 to 5:00pm, you can order a special pizza set for 1900 yen (2257 yen with service and sales tax)

If you’re lucky, you’ll get a seat with a nice view of the holiday lights:

Not as nice as the view these people have.

Not as nice as the view these people have.

Although the pizza is listed as “pizza of the day”, I had a choice between Margarita and Three Cheese pizza.  I chose the former.

The course comes with a garden salad and a choice of drink.  In addition to coffee and soft drinks, red and white wine are also available.  I decided to try the white wine.

If you think you’re going to get drunk without heading up to Eau de Vie, think again.  The quantity is not terribly generous.

A little stingy.  But I'm not one to whine about it.

A little stingy. But I’m not one to whine about it.

To make up for this, you are served a very special wine that is not available from the drink menu:

This is Caffe's freshest wine.  I'm pretty sure it's made with actual grapes!

This is Caffe’s freshest wine. I’m pretty sure it’s made with actual grapes!

The salad is pretty such the same as the salad I’ve made for myself dozens of times in the Regency Club Lounge:

Although those experienced with the Regency Club will not that this salad has onions.

Although those experienced with the Regency Club will not that this salad has onions.

The pizza arrived about 10 minutes after placing my order, just after finishing my salad (though long after finishing my wine):

See fork and knife for an approximation of scale.

See fork and knife for an approximation of scale.

The taste was somewhere in the broad expanse between a frozen pizza and something you would get from an actual pizzeria.  But with some Tabasco sauce, this was perfectly acceptable, and for me was filling enough to pass for an actual dinner.

As you can tell from my tone, this wasn’t the greatest meal I’ve had.  But at under $20 with today’s exchange rate, it may be a reasonable option for those on a one night stay looking to cut costs without leaving the hotel.

If you’re fortunate enough to have a Hyatt Regency Tokyo Point Card, this meal will net you 110 points.  Order this early dinner 228 times, and you will be upgraded to Premium Card status!

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Tablet Hotels Offering Tablet Plus Benefits Free for Park Hyatt Tokyo

December 12th, 2014

I have mentioned Tablet Hotels Tablet Plus program in the past.  For paying $195 a year for Tablet Plus membership, you get additional benefits on your hotel stay throughout a variety of hotels in their portfolio.  The benefits afforded to Tablet Plus members at the Park Hyatt Tokyo are very similar to what is received by Hyatt Gold Passport Diamond members:

  • Complimentary upgrade upon hotel check-in, based upon availability
  • Guaranteed 4pm check-out
  • Complimentary daily continental breakfast per guest (max 2 guests), a value of 3000 JPY (approx $35US) per per person per day.
  • Complimentary access to ‘Club on the Park’ spa facilities for up to 2 persons during the entire stay (a value of 4200 JPY per person per stay- Approx $50US)

For a limited time, Tablet Hotels is offering Tablet Plus benefits on Park Hyatt Tokyo reservations for free!  No Tablet Plus member ship needed!

Not only are there a ton of great benefits that are normally only afforded to Diamond members, but the Tablet Hotels rate can actually turn about to be cheaper than booking direct through Hyatt.

In a random check conducted today for the dates from April 6th to April 9th, 2015, a Park King room can be reserved for as little as 56,100 yen:

Make sure that "A Gift For You" section displays before making your reservation.

Make sure that “A Gift For You” section displays before making your reservation.

On hyatt.com, the cheapest rate available is 63,100 yen for a Park Deluxe King:

Park Hyatt Tokyo can be stingy about making base rooms available on their website.

Park Hyatt Tokyo can be stingy about making base rooms available on their website.

As the Tablet Hotels reservation includes a complementary room upgrade (based upon availability, but which should very likely be available on week days such as this), you would pay over 7000 yen less for the same room, free breakfast, free spa access, and 4pm checkout!  Even though you won’t get Hyatt points for the stay, if you are not already a Diamond member, then I think that these benefits more than make up for that.

This is one of the rare occasions where I would recommend booking the Park Hyatt Tokyo via a third party booking service.

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Confirmed: 30% off Hyatt APRAC rate to be officially launched December 1st

November 17th, 2014

Last week, TokyoHyattFan was the first travel blog to make note of a 30% off Holiday Promo rate on the Park Hyatt Tokyo, that was pulled just a couple of hours later.

Two days later, the rate also appeared for several hours at the Hyatt Regency Hakone Resort and Spa.

Hyatt Regency Hakone available for well under $250 a night.

Hyatt Regency Hakone available for well under $250 a night.

Looking behind the scenes at the source code of these pages, I learned that this rate was called APRAC in Hyatt’s system.  This is very similar to the APHOL rate that was offered around this time last year, a 30% off rate at most Hyatt properties in the Asia-Pacific region, including all of the Hyatt hotels in Japan.

I reached out to the Hyatt Concierge presence on Twitter to see if they would confirm the existence of the APRAC rate.  While they were not prepared to announce the full details of the promotion, they did in fact confirm that such a promotion was set to officially launch from December 1st:

The APRAC rate will not be available for booking until 12/01 for 2 night mininum (sic) stays 12/04/14-2/28/15. Check again on 12/01… It is 2 night minimum, 12/04-2/28 booked 3 days in advance, prepaid, non-refundable.

So if you have any firm bookings at an Asia-Pacific Hyatt between December through February, you may want to take another look come December 1st to see if you might be able to rebook at a much cheaper rate.

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