Adventures in Claiming Retroactive Non-Stay Hyatt Gold Passport Points Part 1: Grand Hyatt Tokyo

Although I pride myself on being fairly proficient in the Hyatt Gold Passport Terms and Conditions, it wasn’t until a recent meal at the Park Hyatt Tokyo New York Grill that I realized that people can earn Hyatt Gold Passport points at restaurants even when they’re not staying at them. From the T&C:

3. Five Hyatt Gold Passport points will be awarded for each whole U.S. dollar or U.S. dollar equivalent, paid by a member for Eligible Non-Stay Charges. “Eligible Non-Stay Charges” vary on a hotel-by-hotel basis, but generally include spa and salon services, spa and salon retail items, one (1) day spa membership and food and beverage expenditures (except at outlets not operated by the hotel).

It was only by virtue of paying with my Hyatt Credit Card that that the staff noticed the membership number on it and used it to apply the credit, which showed up in my account almost immediately.

This only resulted in about 200 additional points but, after going over the past year’s worth of credit card statements, I realized that I had patronized Hyatt bars and restaurants without staying about a dozen times without receiving anything. That seemed like a decent chunk of points that I was leaving on the table, so I went back to research the T&C to see if it was possible to retroactively claim the credit.

You already know by the fact that I’m writing this that it is, but here’s the relevant text that proves it:

5. In the event a member does not provide their Hyatt Gold Passport membership number at the time Eligible Non-Stay Charges are incurred, the member must contact the hotel’s outlet directly to request retroactive point issuance. Retroactive point issuance credit timeframes vary hotel-by-hotel. Retroactive credit for which a receipt can be provided will only be awarded on Eligible Non-Stay Charges by the shorter of: 1 year from outlet visit, or the date on which the outlet began participation in the benefit (varies hotel-by-hotel). Eligible Non-Stay Charges prior to a member’s enrollment in Hyatt Gold Passport will not be eligible for retroactive credit.

It seemed like I was good to go…but first, I had to figure out what made a Non-Stay Charge “Eligible”. Unfortunately, it wasn’t as cut and clear as I had thought it would be:

1. Hyatt Gold Passport members may earn Hyatt Gold Passport points for Eligible Non-Stay Charges (defined below) at participating outlets at Hyatt-branded hotels even when such charges are not affiliated with a stay at such hotel. Outlet participation is limited and this benefit may not be available at all hotels. Please ask outlet associates for participation eligibility.

To figure out whether or not a particular hotel participates in this program, see this handy link for the full breakdown. If you expand the Japan section, you will note that, while the Hyatt Regency Naha and Hyatt Regency Fukuoka are conspicuous by their absence, all of the Tokyo Hyatt hotels offer restaurant non-stay credit (and all but the Hyatt Regency Tokyo offer non-stay credit on spa visits)

Now I was finally able to start contacting each individual hotel for back credit. I started with the simplest and easiest, a single meal at the Oak Door Bar at the Grand Hyatt Tokyo (the Oak Door Burger was solid, but I have to say that I prefer the Andaz Tokyo burgers at BeBu) Armed with the knowledge of the date, location, and expenditure of the meal from my credit card statement, I fired off a quick e-mail to the mail address on the Grand Hyatt Tokyo website requesting retroactive credit.

Less than a day later, I received a very nice response from a representative of the restaurant apologizing to me for the oversight, and notifying me of the immediate deposit of points from the expenditure into my account, backdated to the original date of purchase. With the 30% Diamond bonus, this amounted to a whopping 92 additional points!

The only embedded image you're getting this time. Fear the almighty wall of text!

The only embedded image you’re getting this time. Fear the almighty wall of text!

Quick and painless, the way it should be! But, unfortunately, not the way that it always is.

In Part 2, we will begin our exploration into what could go wrong, as I break down my experience claiming retroactive non-stay credit with the Park Hyatt Tokyo!

3 thoughts on “Adventures in Claiming Retroactive Non-Stay Hyatt Gold Passport Points Part 1: Grand Hyatt Tokyo

  1. Really enjoy your posts, as infrequent as they may be.

    This particular series holds great interest for me as I will be flying to Japan tomorrow, with my stays spread-across HRT, HRK, GHT & PHT.

    Could not swing the Andaz, but will definitely be trying out BeBu for a”non-stay” meal. Curious to read how that’s have gone for you in regards to points.

    Cheers,

    -mojo

    • Thanks for the kind words. I think Twitter makes me too lazy to write blog articles!

      Enjoy Kyoto! I’ll have to figure out a way to swing that someday, but the lack of suite upgrades has made that property a low priority. I do enjoy the dystopian little brother of the Hyatt Regency Tokyo out in Osaka.

      Andaz is actually the one property I have not had a non-stay meal at. Maybe I’ll head out there next week and create part four of my trilogy.

      • Was able to grab a “long-stay” rate for 7 nights @ JPY 20300/night +tax. Yes, their rule against DSU there was a drag, but it seemed like it would be a nicer property to stay at with the wife than the HRO. We’ll see if they give a toss about my Diamond status :-)

        I’ve not been in Japan since 2000, and I’ve never been to any of these Hyatts. Couldn’t get a C+P at Andaz (which is otherwise waaay to expensive), so I had to stick with the HRT (no DSU availability there on my schedule either, unfortunately – maybe the Atrium suite will open up when we check-in on Sunday night).

        I’ll be in-country 25th-10th; happy to buy you drink if you’re around.

        Cheers,

        -m

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