Introducing…Prince Hotels

November 5th, 2017

Soon after writing my last article, I realised that I had kind of put the cart before the horse by talking about the Prince Hotel loyalty program without explaining Prince Hotels. While they are kind of ubiquitous in Japan, the chain has lost most of its footprint overseas, to the point that many people have never even heard of this chain.

During the US occupation following World War II, much of Japanese royalty were stripped of their titles and subjected to enormous taxation, to the point where they could not longer afford the vast tracts of land that they owned. Yasujirō Tsutsumi, the CEO of Kokudo Corporation that ran the Seibu Railway system, swooped in to purchase these distressed properties in prime locations at bargain basement prices to build hotels that he figured would lend to synergy with the railway. The first hotel that opened, what is now known as the Grand Prince Hotel Takanawa, is literally on the grounds of the former Prince Takeda, of the tenth branch of the Japanese Imperial Family.  Hence the name “Prince” Hotels, and hence the reason why this chain has large swaths of prime real estate to work with in one of the most expensive cities in the world.

Tsutsumi ran a rather shady organization that used many shady tactics to rapidly expand throughout Japan over the following decades, but the financial crash of the 90′s started a chain reaction that ultimately led to Tsutsumi’s son’s arrest on securities fraud, and the delisting of Prince Hotel’s parent company from the Tokyo Stock Exchange in 2005. Soon after, the company was forced to sell or close nearly 40 properties to keep from going under. In the ensuing chaos, the Prince Hotels Company was split off, and this is the entity that runs all Prince Hotel properties today.

Finally able to focus strictly on hotel issues, Prince Hotels Company started paying attention to its branding, restructuring its hotels into three distinct brands:

  • Prince Hotels: The main brand. If comparing to Hyatt, these would be closest to a Hyatt Regency
  • Grand Prince Hotels: The “city” hotel brand. These would be likened to a Grand Hyatt
  • “The Prince” Hotels: “The Prince” is the luxury brand of Prince Hotels.

Additionally, last year “The Prince Gallery” Tokyo Kiocho (also an SPG affiliated hotel) opened in place of the old Akasaka Prince Hotel, so “Prince Gallery” may become a fourth, ultra-luxury brand going forward, which would be more like a Park Hyatt (I don’t know what to liken “The Prince” properties to…Park Hyatt Junior?)

They also changed its limited “point card” system into a full-fledged loyalty program a few years ago. It was actually quite poor when it was introduced, but it has gradually improved over the years (Example: this year the Platinum breakfast benefit was expanded from once per stay to all nights of a stay), to the point where it was worth my time and money to obtain this status for next year.

From my vantage point, there are two reasons to focus on Prince Hotels in Japan: footprint and service. There are Prince Hotels in over 25 cities and areas throughout Japan, meaning that you will find Prince Hotels in places where no international chains dare to venture (Furano, Shizukuishi, Tsumagoi), or options that are far superior than any international chain has to offer (Karuizawa, Hakone, Nagoya)

As for the service…I’ve yet to find a good way to articulate it. To me, Prince Hotels come closest to the “spirit” of Japan, and in recent years, they have done a lot of work to bring their hard product in line with their soft product. They’re not necessarily “better” than a Hyatt, or “worse” than a Hyatt, but the feeling of these places are closer in sync to the feelings that caused me to fall in love with this country many years ago. Hopefully the year to come will bring me opportunities to expand on this topic and express it in a manner it deserves to be expressed in.

 

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Introducing SEIBU PRINCE CLUB Part 1 – Getting Started

November 5th, 2017

The massive changes to Hyatt’s hotel loyalty program, combined with my own reduced stay opportunities for the foreseeable future, have led to the end of my holding top-level status with that company (now known as “Globalist” status). I was soft-landed to mid-level “Explorist” status for this year, and status matching with M-Life status has assured me of holding that status into 2019. As it’s just not feasible for me to attain Globalist status, there is no longer any incentive for me to go out of my way to spend money with Hyatt. So the question then became: which hotel chain should I focus on for 2018?

For the most part, the answer seemed to be “none”. At least, none of the major international chains. I was able to leverage my old Hyatt Diamond status into a match to Hilton Diamond status that is also good until 2019. I have an SPG credit card that provides me mid-level Gold status with their hotels, as well as mid-level Gold status with Marriott thanks to the merger. And there’s just not enough incentive for me to make a bunch of unnecessary stays at these hotels to try and achieve top status, as it would be far more cost effective to just pay for the extra services I want on an as-needed basis.

So this seemed to be the end of the road for what former Hyatt loyalty head Jeff Zidell described as my “irrational loyalty” to any particular hotel chain, until I became more familiar with the incredibly complicated SEIBU PRINCE CLUB, the loyalty program for the Japan-based Prince Hotel chain.  This would become my preferred loyalty program to focus on for 2017 for three major reasons:

  1. Status in the program is 100% spending based. It has nothing to do with how many stays you make at Prince Hotels, only how much money you spend with them.
  2. Top status can be obtained with “only” about 500,000 yen worth of spending in a calendar year, about $4400 USD as of this writing, very reasonable compared with the $50,000 spending required to obtain Globalist status with Hyatt.
  3. Thanks to a winter stay at The Prince Villa Karuizawa, I was already about half way to reaching the highest Platinum level for 2018.

For many years I have enjoyed the occasional hotel breakfast…by simply increasing the frequency of my visits a bit and restricting them to Prince Hotels (which are plentiful in Tokyo), I have finally assured top status membership in the SEIBU PRINCE CLUB from April 2018.

No, I'm not screaming: it's officially promoted with ALL CAPITAL LETTERS.

No, I’m not screaming: it’s officially promoted with ALL CAPITAL LETTERS.

Since this blog will probably become much more Prince Hotel-based as a result, the system is really complicated, and there is almost no information available about it English, my next several posts will likely be dedicated to the ins and outs of this program.

First off, I need to mention that there are actually two separate loyalty programs run by Seibu (the parent company of Prince Hotels). For people living outside of Japan, there is a special system called “SEIBU PRINCE CLUB emi“. The linked site is written in English, so I will not discuss it much here, other than to mention the following:

  • It’s not really a “loyalty” program, in that it doesn’t reward loyalty. The “emi” version does not provide points or anything based on number of stays;  there’s simply a few benefits that are made available to overseas-based visitors.
  • You cannot apply to be a member online. You must apply in person at a Prince Hotel in Japan.
  • The benefits, such as they are, are only good for stays in Japan (e.g. there are not valid for stays at, say Prince Hotel Waikiki)
At least the card itself is gorgeous

At least the card itself is gorgeous

In my opinion, the only reason to go out of your way to enroll in this version of the program is if you value occasional 3pm late checkout benefit, or can make use of the birthday suite plan (50% off of standard suite rate during the month of your birthday)

The rest of this and all further related posts will deal with the actual SEIBU PRINCE CLUB made available to those with an address in Japan. The address is mainly used for the sending of the physical card, so if you have a friend or relative in Japan there will probably be no issue with using their address with their permission. There are also professional mail forwarding services that will provide you with a Japanese address and forward mail to most anywhere else in the world, but I have no personal experience with these, so cannot offer any recommendations.

There are two ways to register for SEIBU PRINCE CLUB: in person at any Prince Hotel SEIBU PRINCE CLUB counter, or using the online web form. The online web form will require you to navigate and fill out information entirely in written Japanese;  if you are uncomfortable with that, I would recommend applying in person during your next trip to Japan, as the staff will likely be able to assist you with the paperwork.

Going forward, we will explore the point and benefit structure of the program, how to redeem points for everything from free nights to free Hello Kitty stuffed animals, how to further reduce the amount of spend required to attain status, and much more!

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Diamond Treatment at @HyattOsaka, Regardless of Status

October 6th, 2017

Nearly five years as a Diamond member of Hyatt’s former Gold Passport loyalty program brought me great value for countless stays at places like Park Hyatt Tokyo, Grand Hyatt Tokyo, Hyatt Regency Tokyo, Andaz Tokyo, Hyatt Regency Hakone, and other Hyatt properties.  Alas, the improving outlook for the hotel industry brought about higher prices and deteriorating loyalty benefits until, ultimately, I could no longer justify maintaining such status on leisure stays alone, resulting in my fall to the…ugh…”Explorist” level of their new program. Though, thanks to the loophole in their reciprocal status arrangement with MLife, I will probably remain at that level for some time, even the Club Upgrade awards do not provide a compelling reason to stay exclusively loyal to Hyatt anymore.

In some ways, this has been quite liberating. Without feeling “compelled” to stay with Hyatt, I have had new experiences at places like the Prince Sakura Tower, Sheraton Yokohama, and the Marina Bay Sands resort (all of which I’m too lazy to post about, but those following my Twitter account are made aware of such enjoyment)  These stays were all enjoyable in their own way, but little things that differed brought back bittersweet memories of the way things used to be. The last two years were rang in from a Park Hyatt Tokyo suite, with access to all the hotel’s many luxuries. But without…ugh…”Globalist” status, even the most meticulous planning would not bring such a celebration within my financial reach for this year.

That's not a tear trickling down my cheek. It's just condensation.

That’s not a tear trickling down my cheek. It’s just condensation.

But all is not lost!  There is a place that rolls out the red carpet for not only Globalists, but also well-prepared Explorists, Discoverists, and even basic Members of World of Hyatt. That place is the Hyatt Regency Osaka, a place whose praises I sang long and loud earlier this year. Here are the World of Hyatt and Hyatt Regency Osaka specific rules that allowed me to book this coming New Years bash with all the trimmings of top status on an affordable budget.

1. Suite Booking Using Points: Globalists receive Tier Suite Upgrades that can be used on most types of reservations to upgrade to a suite, but those in lower levels of the program have options to do this as well. World of Hyatt offers two options for using points to help secure a base level suite. One option is to book the stay entirely with points. The amount of points required depends on the award category of the hotel. As of this writing, Hyatt Regency Osaka is classified as Category 2, so per this chart:

Suite Award Chart

A Regency Suite at the Hyatt Regency Osaka can be booked for only 13000 points per night. Per the current World of Hyatt Terms and Conditions, a stay booked in this manner must be for a minimum of three nights, so you will need at least 39000 points on hand for this option.

If you don’t have that many points available, or only want to stay for one or two nights, the other option is to upgrade a stay booked through Hyatt at the Standard Rate or higher (sorry, no Member Discount rate) and upgrade the stay using points. This option is irrespective of award category; it is 6000 points per night for all hotels.

So could be a really good deal for a place like Park Hyatt Tokyo

So could be a really good deal for a place like Park Hyatt Tokyo

Neither of these options are available online;  you will need to get in touch with Hyatt Customer Service to make these arrangements for you.

2. Hyatt Regency Osaka Suite Benefits: Globalists are automatically conferred club lounge access on all of their stays. Explorists receive some club lounge upgrade certificates that can be used to upgrade most reservations with access. But neither of these powers are necessary when you are staying in Hyatt Regency Osaka suite, because they are included in the benefits of the suite itself.

Screen Shot 2017-10-06 at 6.45.07 PM

The complicated situation regarding Hyatt Regency’s Osaka’s club lounge arrangement is explained in my hotel review posts, but, in summary, not only do all staying guests get access to afternoon and evening offerings that exceed the new arrangement at Hyatt Regency Tokyo, they also get to have a full breakfast in the restaurant that exceeds the arrangement at Grand Hyatt Tokyo!

3. High Quality At Reasonable Rates: As I’ve said before, I feel that this hotel is of incredible quality for a Category 2 level hotel in the second most populated area of Japan. While many people complain about the location, I, in the parlance of engineers, think it a feature, not a bug. Until the Hyatt Regency Seragaki Island comes online, this is the closest thing to an actual resort hotel that Hyatt offers in Japan.

Again, something I discuss in detail in my hotel review

Again, something I discuss in detail in my hotel review

Osaka can be beautiful, but mostly so from a distance, and your suite will provide you with both the height and the distance with which to fully appreciate it.

At night, the Ferris Wheel puts on quite a light show

At night, the Ferris Wheel puts on quite a light show

A New Years Suite Stay at 13000 points a night is an absolute steal, but even the Standard Rates can be quite reasonable. Booking many months in advance, I found Standard Rates over the three nights spanning the New Years holiday for only 25000 yen a night, less than half the price of a comparable room at Hyatt Regency Tokyo over the same period.

I did such a good job of divesting points ahead of Diamond demotion that I had to use this option

I did such a good job of divesting points ahead of Diamond demotion that I had to use this option

Of course, this plan is dependant on being able to find Regency Suite availability, and, of course, it is no longer available for NYE 2017 this late in the game. But I like planning things well in advance, and I was able to pull this off back in March with no problem.

I’m no longer a big shot with Hyatt. But, thanks to the Hyatt Regency Osaka, I’m going to be treated like one, one more time.

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Introducing…the Hyatt Regency Osaka Part 1 @HyattOsaka

February 25th, 2017

Note: Part two of this review can be found here.

The Hyatt Regency Osaka has a reputation for being isolated from the main attractions of the city. But, instead of a liability, I find the location to be one of this hotels greatest assets, making it the closest thing that Hyatt has to an actual “resort” in Japan (Hyatt Regency Hakone‘s full name not withstanding).

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